How long will it take to process my order?
Once we receive your order we work extremely hard to get it out to you as soon as possible. Typically, your order is processed and shipped the same business day, but it may take 1-2 days to ship, depending on how busy we are.
The Mincing Mockingbird has implemented a four day work week to give our employees a healthy and positive work/life balance. Any orders that come in after hours on any day before an observed weekend starts, can expect slightly longer than normal response and shipping times.
How long will it take to receive my order?
- USPS First Class: 2-5 days
- USPS Priority Mail: 1-3 days
- USPS Priority Express: 1-2 days
- Orders qualifying for FREE SHIPPING: 1-5 days
Please note that shipping time does not include weekends or holidays.
Can I check my order status?
Yes. Once the order has shipped you will receive an email with order information and tracking. It may take up to 24 hours for your tracking information to update.
What is your return and exchanges policy?
If you are not 100% satisfied with your purchase, you can return most products and get a full product refund. No returns on original paintings. Framed prints are not returnable and are not available for Hawaii, Alaska or international customers. Products eligible for returns can be returned up to 30 days from the date of purchase. Customer is responsible for return postage cost. Shipping is non-refundable.
There are no exchanges or refunds on any sale items or items purchased using a discount code. These are final sales. Any product you return must be in the same condition you received it.
We are responsible only for the cost of shipping on returns and exchanges for incorrect shipping. If USPS or UPS claims your package was delivered and you didn’t receive it, we ask that you cover the cost of re-shipping the replacement.
Please contact us at firstname.lastname@example.org for prior authorization of returns.
We do not offer exchanges.
FRAMED PRINT RETURN POLICY:
Please note that framed prints can take up to 4 weeks to process plus transit time. As it’s a custom product, returns or cancellations are not allowed. Once an order is placed the process will begin and cannot be cancelled. Please keep this in mind when placing an order for a framed print.
Am I responsible for import taxes, custom fees for my international order? What about delays or if my order is lost?
You are responsible for all import taxes or other customs related fees your country requires. Once we have shipped an order internationally it is out of our control. Also note that we cannot guarantee any sort of arrival time for international shipments, as these can vary from 1 week to 2 months. Mincing Mockingbird is not responsible for lost or damaged packages once the order leaves the US. There are no refunds if your package is lost or damaged.
Where can I see more of Matt Adrian’s artwork?
Please visit www.mattadrian.com to see more of Matt’s paintings and find out more information about upcoming shows and galleries that show his work. If you are interested in buying original paintings, sign up for Matt’s fine art mailing list here.
Where can I see Kim Bagwill’s artwork?
You can view Kim’s paintings at www.kimgbagwill.com.
Contact us at email@example.com. If it is a weekend or holiday we will get back to you the next business day.